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Customer Service Representative

Customer Service Representative

  • Location

    Bradford

  • Sector:

    Manufacturing

  • Job type:

    Permanent

  • Salary:

    26500-30000 Per Annum

  • Contact:

    Blaze Furley

  • Contact email:

    bfurley@lerecruitment.com

  • Contact phone:

    0161 976 3540

  • Job ref:

    955619

  • Published:

    5 months ago

  • Expiry date:

    2022-08-07

Customer Service Representative

Location: Bradford

Salary: £26,500-£30k

A local manufacturer are looking for a customer service representative to join their team. As a Customer Services Representative you will have a demonstrable track record within a manufacturing environment, have strong IT skills coupled with a thorough understanding of ERP planning operations.

Customer Service Representative - Job Role:

  • Ensure accurate sales order input for assigned customer accounts.
  • Follow up of production plans for assigned customer accounts and ensure that the status is communicated to each customer on progress.
  • Manage delivery performance for assigned customer accounts and ensure that information that is shown in the customer system matches with our internal system.
  • Interrogate and analyse the customer’s own MRP system to notify the business of requested changes to the planned production.
  • Maintaining a strong communication trail with customers.
  • Interacting with the Production Planner on a day to day basis to ensure any customer sales order changes are captured in a timely and efficient manner.
  • Informing the customer of the progress of any changes and amending the systems both internally and externally to reflect these.
  • Review the monthly delivery performance data and challenge customer reports with detailed evidence.
  • Engage and communicate with key contacts and stakeholders including customers, external suppliers, and on site purchasing, manufacturing, quality, engineering and management teams.
  • Attend daily manufacturing meetings as and when required.
  • Occasional European travel to customer sites.

Customer Service Representative – Person Requirements:

  • Degree qualified in a related discipline
  • Be able to build strong relationships with customers.
  • Excellent communication skills both written and oral
  • Proficient in MS office Excel and Word.
  • Ideally had experience of working in EDI environment
  • 2-3 years + experience in customer liaison within a manufacturing environment.
  • Highly developed organisational and time management skills with effective prioritising.
  • Working knowledge and experience with ERP systems.
  • Excellent ability to work well in a pressurised environment