Field service Engineer

Location: Birmingham

Salary: £23K-50K Dependent on experience

A large Service and repair company are now looking for an Field service Engineer

to join their team.

Field service Engineer – Overview

This is a Customer facing role which requires you to build strong Customer relationships within the Service sector of business. You will need to promote and present a professional image and offer service solutions to our customers and frequently liaise with the Manufacturer.

Field service Engineer – Responsibility

• Build strong and positive relationships with the customer
• Build and document knowledge about the customer company and its technical operations
• Feedback any important customer information to the company
• To promote the organisation and the Brand to new and existing customers
• To promote aftermarket products and services to the customer
• To react to any customer needs quickly, effectively and efficiently
• To carry out repairs to the highest standard to provide a “ First Time Fix” to the customer
• Possess excellent laptop computer technical diagnostics skills
• Excellent operation of the PDA unit to input job information and write-up data
• Continually look to develop yourself through JCB Training Courses and other Medias available
• Service and maintain Equipment to the Manufactures specifications
• Maintain and improve our profile in the market place
• Provide World Class Customer Service
• Present a professional image at all times
• Carry out all work practices in line with company health and safety policy
• Meet and exceed customer expectations whilst maintaining profitability
• Contribute to overall success of the business through teamwork and good communication within the company
• Any other duties as deemed necessary to fulfil the role

Field service Engineer- job requirements:

The ideal candidate must come from the manufacturing industry as a Field service Engineer. You will also have the following skills, qualifications and experience:

• Have at least NVQ level 3 in plant maintenance
• CSCS Card holder
• Capable of delivering results under pressure and to strict deadlines
• Quality focused
• Honest, reliable, trustworthy, good time keeper
• Ability to be professional, cheerful, co-operative at all times
• Ability to be motivated and customer focused
• Clean driving licence and good driving record (if applicable)
• Full driving, Fork Lift Truck driving licence (training will be provided)

For more information please call Sam Arnold on 0161 976 3540.

LEAN Engineering Recruitment Ltd are acting as a 3rd party on behalf of our client. All applications will be held on our database for current and future positions.

We will endeavour to get back to all applicants but if you have not heard from LER within 10 working days then your application has been unsuccessful but please feel free to contact us for an update.