Service Desk Analyst

Location:

Salary: Circa £25k

My client is a well established manufacturer and are looking for a professional, quick learning, enthusiastic and self-motivated Service Desk Analyst to join a small but dynamic team.

The successful candidate will be technically minded, have strong experience configuring and supporting Windows based environments and networks and is a team player.

You must have excellent communication skills and you'll ideally be an all-rounder who is comfortable doing 1st and some 2nd line support

Service Desk Analyst - Job Role:

• Consult and communicate effectively, both written and verbal

• Support a wide range of IT users and systems

• Log all service desk tickets on the ITSM system

• Manage Service Request tasks (e.g. new starter requests)

• Provision of all IT equipment i.e., laptops, desktop, printers and peripherals

• An understanding of client confidentiality issues and the use of discretion

• Able to excel in a fast changing, priority shifting environment

Service Desk Analyst – Person Requirements:

• Experience in supporting MS OS and application software

• Proven troubleshooting skills

• Experience administrating Active Directory

• Excellent knowledge of Microsoft Windows 7 & XP & 10, MS Office 365

• Working knowledge of Windows Server Operating Systems

• Good understanding of networking. Inc. TCP/IP DHCP, DNS, etc.

• Mobile Device Management (Apple iPhone devices)

• Backup software (preferably Symantec NetBackup).

• Excellent customer service skills

Preferred Qualifications

• Minimum GCSE level ‘C’ or above in English, Maths, Science and Information Technology

• ITIL Qualification is desirable

• AS/400 exposure

• Lotus Notes/Domino Server exposure

• Citrix XenApp awareness