Technical Advisor

Location: Colchester

Salary: £18,533 - £25k

My client has a brand-new opportunity for a Technical advisor to join their team.

Technical Advisor – Job Role:

• To provide technical advice and assistance in support of the sales effort by:
• Cross referencing of product codes supplied by customer to identify suitable Rapid products or alternatives.
• Identification of suitable product for customer to match applications or descriptions provided.
• To identify alternative products to discontinued lines.
• Completing sales orders/sales order entry/upsells & quotations.
• To provide technical support to customers by problem solving issue for products sold
• To provide support to the procurement department by dealing with defective items returned – confirming faults and investigating issues where trends are identified.
• To respond to enquiries by telephone, email, and live chat
• Assisting in preparation for exhibitions by assembling of kits/models
• Undertaking projects/assignments as requested
• Staff training and induction
• Assisting with quality assurance within the company
• Assisting with health and safety within the company
• Utilising the in-house IT systems in support of sales and procurement.

Technical Advisor – Person Requirements:

• Prioritise own workload and be proactive in the pursuit of goals
• Build meaningful relationships with colleagues and contacts
• Address problems in a positive way
• Always punctual with a professional approach
• Exceed both customer and colleagues’ expectations
• Positive attitude towards shared goals and set challenging personal objectives