Technical Support Advisor

Location: Mexborough

Salary: £35k-£40k

Technical Support Advisor – Job Role:

• Develop, implement, maintain and support product and training material.
• Provide ongoing support to all internal functions, for example, to ensure technical advice and guidance given via the Customer Service Team is accurate.
• Close liaison with the R&D team, giving input into new product development and delivering the education required to support product launches.
• Provide technical support and guidance to all internal / operational functions.
• Build relationships with key bodies including Chartered Institute of Plumbing and Heating Engineering and City & Guilds (plus other qualification providers) to educate on and promote the brand and product range.
• Management reporting and facilitation of continuous improvement activity

Technical Support Advisor – Person Requirements:

• National certificate or diploma in Plumbing.
• Relevant heating qualification (such as City & Guilds, BPEC, NVQ level 3).
• Previous experience in the design, application and installation of plumbing and heating systems is desirable.
• Good technical ability and knowledge of gas management, electrical and hydronic heating design.
• Knowledge of materials and engineering is a bonus.
• Good MS Office skills, particularly Excel.
• Excellent telephone / communication skills.
• Ability to work unsupervised and on own initiative.
• Knowledge of the heating (or related) industry would be an advantage.