Technical Support Advisor

Technical Support Advisor

  • Location


  • Sector:


  • Job type:


  • Salary:

    35000-40000 Per Annum

  • Contact:

    Blaze Furley

  • Contact email:


  • Contact phone:

    0161 976 3540

  • Job ref:


  • Published:

    12 months ago

  • Expiry date:


Technical Support Advisor

Location: Mexborough

Salary: £35k-£40k

Technical Support Advisor – Job Role:

  • Develop, implement, maintain and support product and training material.
  • Provide ongoing support to all internal functions, for example, to ensure technical advice and guidance given via the Customer Service Team is accurate.
  • Close liaison with the R&D team, giving input into new product development and delivering the education required to support product launches.
  • Provide technical support and guidance to all internal / operational functions.
  • Build relationships with key bodies including Chartered Institute of Plumbing and Heating Engineering and City & Guilds (plus other qualification providers) to educate on and promote the brand and product range.
  • Management reporting and facilitation of continuous improvement activity

Technical Support Advisor – Person Requirements:

  • National certificate or diploma in Plumbing.
  • Relevant heating qualification (such as City & Guilds, BPEC, NVQ level 3).
  • Previous experience in the design, application and installation of plumbing and heating systems is desirable.
  • Good technical ability and knowledge of gas management, electrical and hydronic heating design.
  • Knowledge of materials and engineering is a bonus.
  • Good MS Office skills, particularly Excel.
  • Excellent telephone / communication skills.
  • Ability to work unsupervised and on own initiative.
  • Knowledge of the heating (or related) industry would be an advantage.