Customer Service Advisor

Location Information – Trafford Park

Salary £20 - £25k DOE

A local manufacturer is now looking for a Customer Service Advisor to join their team.

Customer Service Advisor - Key Accountabilities

• Daily contact with existing customer base via phone and email to provide updates on orders and deal with any customers queries.
• Processing of customer orders.
• Proactively expedite orders and coordinate between internal departments
• Attend regular meetings with the production teams to get updates on the orders in production,
• Build up your knowledge of the products sold within the business team to allow you to advise customers and provide the best customer experience possible.
• Develop and grow long-term relationships with existing accounts.
• Record account information into the CRM database

Customer Service Advisor - Personal Attributes and Education & Experience

• Work experience in a Customer Service environment.
• Proficient Microsoft Office skills
• Language skills is a benefit (Not essential)
• Experience in using computer software
• Excellent communication skills; both written and verbal.
• Experience in the construction industry is desirable
• Ability to listen and understand fully your customer’s needs.
• Proactive approach and a desire to complete work in a timely manor
• Enjoy taking ownership an ensure customers satisfaction is high.
• Organised and methodical in your approach to work.
• Strong presentation, organization and time management skills
• Entrepreneurial spirit and great work ethic
• Great attention to detail

For more information, please call Emily Jackson on 0161 976 3540. LEAN Engineering Recruitment Ltd are acting as a 3rd party on behalf of our client. All applications will be held on our database for current and future positions.

We will endeavour to get back to all applicants but if you have not heard from LER within 10 working days then your application has been unsuccessful but please feel free to contact us for an update.