Customer Service Representative

Location: Bradford

Salary: £26,500-£30k

A local manufacturer are looking for a customer service representative to join their team. As a Customer Services Representative you will have a demonstrable track record within a manufacturing environment, have strong IT skills coupled with a thorough understanding of ERP planning operations.

Customer Service Representative - Job Role:

• Ensure accurate sales order input for assigned customer accounts.
• Follow up of production plans for assigned customer accounts and ensure that the status is communicated to each customer on progress.
• Manage delivery performance for assigned customer accounts and ensure that information that is shown in the customer system matches with our internal system.
• Interrogate and analyse the customer’s own MRP system to notify the business of requested changes to the planned production.
• Maintaining a strong communication trail with customers.
• Interacting with the Production Planner on a day to day basis to ensure any customer sales order changes are captured in a timely and efficient manner.
• Informing the customer of the progress of any changes and amending the systems both internally and externally to reflect these.
• Review the monthly delivery performance data and challenge customer reports with detailed evidence.
• Engage and communicate with key contacts and stakeholders including customers, external suppliers, and on site purchasing, manufacturing, quality, engineering and management teams.
• Attend daily manufacturing meetings as and when required.
• Occasional European travel to customer sites.

Customer Service Representative – Person Requirements:

• Degree qualified in a related discipline
• Be able to build strong relationships with customers.
• Excellent communication skills both written and oral
• Proficient in MS office Excel and Word.
• Ideally had experience of working in EDI environment
• 2-3 years + experience in customer liaison within a manufacturing environment.
• Highly developed organisational and time management skills with effective prioritising.
• Working knowledge and experience with ERP systems.
• Excellent ability to work well in a pressurised environment