Customer Services Manager

Location: West Bromwich

Salary: Circa £32k

Customer Services Manager - Job Role:

• To lead and manage our Customers Services Department customers.
• Extensive experience in customer account management is required with good communication skills to interact with our global customers and agents.
• You will work closely with our Sales and Marketing team.
• You will be a champion of improving efficiencies within the department.
• Monitoring customer order fulfilment and feedback to customers is an essential part of the role
• This is a senior positionand you will be part of the Senior Management Team where you will have input into all aspects of the business.

Customer Services Manager – Person Requirements:

• A Level 5 (or higher) qualification in a Business-related discipline or equivalent
• IATA and IMDG certification
• 5 years in a customer service management and shipping export role with experience with dangerous goods
• Ideally, working knowledge of Sage X3 but this is not essential
• Proficient with Microsoft software and the ability to effectively manipulate Excel spreadsheets
• Be confident and have excellent written and verbal communication skills
• Have a thorough understanding of the exportation of goods across borders, duty and incoterms in the post-BREXIT age
• Have positive negotiation skills
• Be resilient through peaks of pressure and used to working to tight deadlines
• Have extensive similar experience in previous manufacturing companies