Depot Administrator

Location: Leicester

Salary: £21k-£25k

A well-established manufacturer is looking for a Depot Administrator to join their team in Leicester.

Depot Administrator - Responsibilities would include:

To ensure the effective management of depot warranty departmental and/or customer warranty claims, maximising warranty claim efficiency at all times and to achieve monthly financial targets as set out in the budget using the resource available and to control all costs associated with the running of the service department. You will also be responding efficiently and effectively to all customer queries to ensure we meet customer demand.

Duties:

• Review and enter/check Engineer time sheets in conjunction with depot manager and post to computer system
• Invoicing of service jobs and some parts job.
• Submission of warranty and policy claims to JCB Manufacturers, monitoring progress, escalating issues, checking credits and coding accordingly
• Telephone Answering; Internal and external calls, message taking
• Systems; Use of ADP, Microsoft Outlook, Excel and Word.
• Parts Returns to assist in completing quarterly parts return to JCB Manufacturer
• Purchase invoice verification and checking
• Batch input, checking to PO & GRN
• Use of streamline terminal for processing credit and debit card payments
• Petty cash control/reconciliation and cash banking
• Employee holiday and sickness submission to HR
• General Administration
• Stationery stocks and stock check
• Depot post
• Filing
• To present a professional image at all times
• To carry out all work practices in line with company health and safety policy
• To contribute to overall success and good communication within the company.
• To carry out any other duties as deemed necessary to fulfil the role
• Assist in other service administration as and when required
• Holiday cover for any role as and when required
• Carry out all work practices in line with company health and safety policy.
• Meet and exceed customer expectations whilst maintaining profitability.
• Contribute to overall success through teamwork and good communication within the company
• Provide excellent customer service
• Any other duties as deemed necessary to fulfil the role

Depot Administrator – Person Requirements:

The employee should ideally have the following attributes in order to be proficient in their role:

Essential:

• To communicate efficiently and express your ideas clearly and confidently at all levels verbally, in print and via the telephone
• Teamwork, ability to work confidently within a group and on own initiative
• Time Management, ability to manage time effectively, prioritising tasks and working to deadlines
• Drive and determination to get things done, make things happen and continually looking for better ways of doing things
• Analysing and investigating, ability to gather information systematically to establish facts and principles for problem solving
• Commercial Awareness, ability to understand the commercial realities affecting the organisation
• Flexibility, ability to adapt successfully to changing situations and environments
• Initiative and Self-Motivation, ability to act on initiative, identify opportunities and be proactive in putting forward ideas & solutions

Personal Attributes:

• Good teamwork capable of delivering results under pressure and to strict deadlines
• Quality focused
• Honest, reliable, trustworthy, good timekeeper
• Ability to work on own initiative
• Ability to multitask and handle several Customer demands at any given
• Ability to communicate efficiently at all levels – verbally, in print and on the telephone
• Ability to be professional, cheerful, co-operative and flexible at all times
• Ability to be motivated and customer focused
• Clean driving licence and good driving record

Benefits:

• Attractive rates of pay and overtime rates

• Auto-enrolment pension scheme

• 22 days paid holiday + bank holidays + 1 day for every 5 years completed service

• Company sick pay scheme

• Overtime -first 4 hours at time and a half rate, over and above first 4 hours double time rate

• Tool allowance

• Company uniform

• Free staff parking

• Rest area at depot

• Online training programmes for all roles, career paths for progression

• Additional training programmes for employee career advancement

• Life assurance policy (4 x basic salary)

• Private medical health (contributory)

• Chiropractor private medical treatment scheme/ occupational health

• Employee assistance programme

• Employee discounts on merchandise

• O2 Employee Benefits

• Employee referral scheme: If you refer a friend or family member to the company, subject to the terms and conditions, you will receive £250.00 on successful completion of their probation period and a further £250.00 on completion of six months service.