Customer Services Coordinator

Location: West Bromwich

Salary: Circa £20k

Customer Services Coordinator - Job Role:

• Respond to finance queries
• You will be responsible for contract review, order entry, preparation of shipping documentation and dealing with our global based customers by email and telephone
• Making bookings with freight forwarders, producing all export documentation, invoices, despatch notes, EUR1 and certificates of Origin
• Bank presentations and Letter of Credit
• Working out prices and issuing quotations
• Attending meetings to discuss orders with production in order to keep customers updated
• Preparing quotations, dealing with customer’s queries
• General administration, filing, scanning and occasionally standing in on reception when needed.

Customer Services Coordinator – Person Requirements:

• You will need GCSE in Maths and English, a qualification in the shipment of Dangerous Goods would be an advantage.
• You will also need good keyboard skills, a knowledge of 'Sage' and 'Microsoft Office software'. You will receive, enter and co-ordinate customer’s orders and provide a high level of Customer Service across the business working to ISO 9001.
• Knowledge of IMDG, ADR and IATA would be useful