Supply Chain Administrator

Location: North Walsham

Salary: Circa £26k

The Supply Chain Administrator role is key to ensuring customer requirements are met on time and in full. The role includes customer service (taking the order) to exporting the order to the customer or importing for our deliveries / supply chain. This includes facilitating customer and supplier partnerships to enhance the reputation of a market leading organisation.

Supply Chain Administrator - Job Role:

• Receive orders from customers and process
• Respond to customers with pricing details, delivery dates, confirmation of their orders and schedules
• Work with finance on account receivables, ensuring customers meet payment terms
• Manage customers complaints, investigating and resolving issues
• Provide assistance with sales reporting and production scheduling, ensuring good dialogue is maintained
• Manage the process for international shipments in and out of the UK
• Co-ordinate the required documentation in order to process all export and import shipments in an accurate and timely manner
• Completion and monitor of export and import declarations / paperwork for handling agents and customs
• Communication with shippers, customs, border controls, customers, suppliers and internal department
• Provide information to HMRC as required
• Maintain files and keep up to date on commodity codes and certifications required for different countries
• Calculate duties, tariffs, price conversions, weight and volume of goods exported to and from foreign destinations as required
• Provide warehouse with the loading documents on time with order
• Maintain reports and clearance document
• Resolve or escalate any issues as they arise in a prompt manner to ensure shipments meet the customers delivery date expectations
• Review invoices to ensure accuracy

Supply Chain Administrator – Person Requirements:

• Health and Safety awareness.
• GCSE grades A-C in English and Maths preferable
• A levels desirable
• Previous experience of working within export and import shipping administration is essential
• Previous experience of working in manufacturing desirable, but not essential
• Knowledge of customs tariffs and regulations